ChristoNYC will happily accept returns within 30 days of purchase on most merchandise except 16oz and 32oz products. There is a 20% restock fee charge on all types of products, and the Shipping and Handling charge will be applied accordingly.

We cannot accept returns on any 16oz or 32oz product. Therefore, we recommend all new clients purchase a 4oz size product for an initial trial.
Unfortunately and without exception, we cannot accept returns on all tools such as combs, brushes, shavers, flat irons, etc. due to New York State regulations.

When items are purchased as kits, we can accept returns only on COMPLETE kits, not individual items.

The customer has to e-mail  info@christonyc.com to get an RMA (Return Material Authorization) number. Once done, please send us your package via an insured and prepaid method within seven days (we recommend FedEx, UPS, or USPS). Within your return package, we require that you include a copy of your invoice and RMA number. Shipping and handling fees are not refundable on returns. The total process must be completed within the 30 days grace period.
According to New York Health Regulations. All brushes and combs are not returnable.

On all orders that receive free shipping. Shipping and handling fees will be deducted from the refund amount.

Policies change without notice