Curlisto will be happy to accept returns within 30 days of purchase on most merchandise except 16oz and 32oz products. There is a 20% restock charge on all sizes of products as well as the Shipping and Handling charge will be applied accordingly.
We cannot accept returns on any 16oz or 32oz product. Therefore, we recommend that all new clients purchase 4oz size product for initial trial.
Unfortunately and without exception, we cannot accept return on all combs and brushes due to New York State regulation.
When items are purchased as kits, we can accept returns only on COMPLETE kits, not individual items.
Customer has to e-mail firstname.lastname@example.org” to get a RMA (Return Material Authorization) number. Once this is done, please send us your package via an insured and prepaid method within seven days (we recommend UPS or USPS). Within your return package, we require that you include a copy of your invoice and RMA number. Shipping and handling fees are not refundable on returns. The total process must be completed within the 30 days grace period.
According to New York Health Regulation: All brushes and combs are not returnable.
On all orders that receive free shipping: Shipping & Handling fee will be deducted from the refund amount.
Policies change without notice